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PSC Calls for Effective Communication During Lockdown

April 22, 2020

Public Service Commission

The Public Service Commission (PSC) has called on government departments to reduce the level of frustration amongst citizens by being accessible, effective and providing accurate information during the COVID-19 lockdown.

In a statement, the PSC added that departments must also strengthen the capacity of their call centres, be responsive to emails and telephone calls and provide an effective return of service.

“We urge all to provide the updated contact details that are reachable on their departments’ websites and alternative contact details where possible, as we acknowledge that there will be larger-than-normal volumes of calls related to service delivery.”

According to the PSC, a communique has been sent to all Directors-General and Head of Departments directing them to identify the minimum critical and essential services that must remain available to the public during the COVID-19 lockdown period and to also update reachable contact details on their websites for effective service delivery.

“Departments that have locked down who are working at strategies to intensify delivery of services, should also be mindful of providing reachable contact details as the Public Service Commission has been inundated with unanswered calls as well as unreachable numbers.”

The PSC emphasized that providing a reachable and additional form of communication to citizens, including contact details of personnel working from home, will help to provide an effective service to citizens during the lockdown.