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e-COID Claims Management Solution on the Cards

May 22, 2019

Department of Labour

22 May 2019

A new electronic Compensation for Occupational Injuries and Diseases (e-COID) claims management solution is in the pipeline.

In a statement, the labour department announced that the envisaged claims management solution will kick in in September 2019.

The proposed electronic system is part of the Compensation Fund’s (CF) organisational restructuring that commenced two years ago.

During this period, the CF has engaged in a “process of decentralisation of its services, opened new claims processing centres, appointed medical adjudicators in its processes and moved to online platforms”.

The CF provides compensation to employees who are injured or contract diseases in the workplace.

The Compensation for Occupational Injuries and Diseases Act of 1993 governs the CF. The act determines how (and by whom) the fund is administered and the conditions for eligibility for compensation.

All employers must register with the CF and pay an annual assessment fee based on their workers’ earnings and the risks associated with the type of work being done. Certain employers do not have to pay assessment fees.

The CF is currently focused on modernizing its information communication technology such as improving the online registration processes and replacing its current uMehluko online claims platform.

Precious Mdlokovana, CF Deputy Director: Information Technology, pointed out that the “upcoming modernisation system will have benefits such as faster turnaround, correct workflows, open communications and provide for timeous payments among others”.