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DHA Outlines Civic Services During COVID-19 Level 4

May 22, 2020

Department of Home Affairs

Passport services will be available only to persons delivering essential goods across South Africa’s borders and those who are travelling outside of the country for medical services.

The home affairs department confirmed this in a statement on civic services rendered at front offices during Coronavirus Covid-19 Level 4.

The department added that the applicable applicants “must provide, as supporting documents, original letters from the employer or medical practitioner indicating the need for medical attention outside our borders”.

The statement provides clarity on limited services outlined in Notice 518 published on 9 May 2020 together with directions on temporary measures regulating entry and exit from South Africa for emergency medical attention, return of South African citizens and repatriation of foreign nationals.

The limited services are rendered to citizens and other clients at civic services front offices across the country from Monday to Friday (08h30 to 15h30).

Services include registration of births at health facilities and local home affairs offices with children born from 4 May 2020 to be registered within the mandatory 30 days of birth; deaths continue to be registered at local home affairs offices; Temporary Identity Certificates issued at local home affairs offices and birth and death certificates are also reissued in Alert Level 4 for those who may have misplaced or lost their documents.

The department points out that the restrictions on services have been implemented to support the containment and management of COVID-19.

“It is for this reason that limited services are being offered, with the imperative to ensure citizens are enabled to have access to essential services especially in this difficult time.”

Meanwhile, in a briefing on the status of its offices during a virtual meeting in parliament, the department outlined proposed plans for Alert Level 3.

Additional services planned for Level 3 include opening applications for late registration of birth as an extension of birth registration.
The department added that the adjudication of applications will be per appointment as per the birth and death registration regulations.
The department also plans to open registration of marriages on a per appointment basis.