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Child Helpline Services Toll Free Number Extended

February 4, 2021

Independent Communications Authority

Use of the toll free number for Child Helpline Services has been extended to 15 March 2021.

The Independent Communications Authority (ICASA) announced the extension in Government Gazette 44132.

An amendment to the Numbering Plan Regulations published in April 2020 had determined that the 080 005 5555 toll free number for Child Helpline Services was to be terminated on 15 January 2021.

The amendment also stipulated that the code “116” was to become the exclusive number for Child Helpline Services.

In November 2020, the communications and digital technologies department called for an extension on the termination date due to the awareness process being adversely affected by Covid-19 and the lockdown as well as challenges posed by the festive season.

ICASA has called on licensees to implement a voice recorded message advising the public of imminent changeover to the code “116” for Child Helpline Services.